ORDER ADDRESSING CARE
Daislu will arrange delivery of the products to the address provided by the customer. To avoid any issues with the delivery of your order, please ensure that your delivery address is completed correctly at checkout.
RECIPIENT UNAVAILABLE
Please ensure that someone is available at the delivery address to receive your parcel. Our delivery partners may attempt delivery more than once. If no one is available to receive the parcel, it may be taken to the nearest delivery depot or collection point. In this case, the recipient must collect the parcel within the time limit set by the carrier. If the parcel is not collected and is returned to the sender, a new shipping fee will be required for reshipment.
All delivery attempts and collection point details will be recorded in the tracking information provided by the carrier, which can be followed using the tracking code sent by our store.
INCORRECT OR INCOMPLETE ADDRESS
Daislu is not responsible for incorrect or incomplete address details provided by the customer. If the address is incorrect or incomplete, the parcel may be returned to the sender and no further delivery attempts will be made to that address.
If delivery fails due to an incorrect address provided by the customer, the customer is not entitled to a refund and a new shipping fee will be required for reshipment.